SHIPPING, RETURNS & EXCHANGES
We ship worldwide. Please allow 7-10 business days for delivery within Australia and 10-14 business days for International order.
Some of the designs from our overseas suppliers are subject to availability. If your item ordered is not available in rare cases, it will be refunded in the same term you paid. If it is with a credit note, it will be reinstated within your order.
We offer FREE standard shipping for all Australian orders over $100.
Orders under $100 are a flat rate charge of $10
International orders shipping costs start from $20, additional shipping charges may apply for bulky orders and will be automatically calculated by our website.
If your item does not arrive or is lost in transit we are not legally responsible. Once the parcel has been lodged with Australia Post or postal company within your country, it is then property of that postal company. If further investigation is required to locate your parcel we will assist in any way we can but are not responsible for the outcome.
REFUND & RETURNS
Your satisfaction is our first priority at Hot Pink Avenue.
We accept items to be returned within 7 days of receiving your goods for a store credit or exchange of size only.
Hot Pink Avenue offers a store credit with no expiry for all change of mind or incorrect sizing returns. The credit note will be issued for the product cost if the garment is returned in it's original condition with tags attached.
Items for exchange must adhere to the following policy:
1. Returned with original tags attached and packaging
2. Have no signs of wear, stains, body odour, perfume etc
3. Returned within 7 days of receiving the item
4. Sale items cannot be returned/exchanged and are final sales when purchasing
Please note you will not be credited for your initial postage fee nor compensated for your return postage fee. This is up to the buyer to return goods back to Hot Pink Avenue.
If you believe your item has a manufacturing fault you must promptly notify our customer care team via email with a description of the fault, the product name, size and an image of the fault. In the instance of a fault you will be offered a replacement garment first. If this garment is out of stock and cannot be replaced, you are then entitled to a full refund.
Please contact us at firstname.lastname@example.org
Hot Pink Avenue reserve the right to deny a return if the merchandise does not meet our returns policy requirements once assessed. If a returned item is denied, the goods will be returned to the customer.
Once your return is processed successfully, your credit code voucher will be emailed to you and will be valid for 12 months from the issued date.
To return an item, please send it to:
Hot Pink Avenue
PO Box 4606
North Rocks, NSW 2151
And also include the following information:
- Your Order number (appears on the top of the confirmation email)
- Your name and address
- A description of the item you are returning and reason
Hot Pink Avenue is not responsible for any returns lost in transit and we recommend to always use a tracking number.
PAYMENT & SALES
Hot Pink Avenue offers a variety of payment methods: Credit (Visa & Mastercard)/Debit Card, PayPal and After Pay. All payment options are securely processed. You do not require a PayPal account to use the Credit/Debit Card option.
If you are having difficulty checking out, please email our Customer Care team at email@example.com for further assistance.
The currency displayed on hotpinkavenue.com.au is in Australian dollars (AUD).